BT Norton has detected a problem

[Danwk2011]

My BT Norton has detected a problem but when viewing the device it says "fixing - Make sure your computer is connected to the internet", which it is but doesn't seem to be doing anything apart from spinning.

Its been doing this for about an hour now.

[Alex_H]

Hi @Danwk2011,

Welcome to the BT Community

Did the fix end up completing on the detected problem or is it the same now even if you restart the device? Does it say specifically what the problem is that has been detected? 
 

Alex

[Danwk2011 · Accepted solution]

I  shutdown/ restarted a number of times and no change, I'd go back into the page and it was still spinning. Never said what the issue was.

I finally just downloaded the software again. Which fixed it.

Cheers

[Alex_H]

@Danwk2011 Glad to hear its sorted and thanks for sharing what resolved it in case anyone has a similar issue. 

Alex