Android operating system up to date (Android 13) - Check
App up to date / deleted and reinstalled - Check
Phone restarted - Check
Yet still it repeatedly fails both on standard and enhanced and keeps restarting.
Meaning I'm paying for a service, that I can't use.
just tried BT sport app and works fne for me using android 13 and up to date app so looks like app ok more likely something with your account or phone