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Message 11 of 34

Re: BT Virus Protect switch from McAfee to Norton. iPad Air 3 IOS 15.2.1.

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Thanks @gg30340 .  Helpful and clear explanations in those links.

Regards

Paul

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Message 12 of 34

Re: Norton won’t download

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Hello,

BT sent me a reminder letter to “Update my security package to Norton Security”. Received today.The cutoff date is 31.3.22. It will not download to my iPad which runs on iOS 15.2Tried several times but NORTON will not download to my iPad. I’ve sent feedback to BT.
Not good. Very frustrating for loyal customers. What’s happening?What’s the solution?
Regards
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Message 13 of 34

Re: BT Virus Protect switch from McAfee to Norton. iPad Air 3 IOS 15.2.1.

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Hello,

BT sent me a reminder letter to “Update my security package to Norton Security”. Received today.The cutoff date is 31.3.22. It will not download to my iPad which runs on iOS 15.2Tried several times but NORTON will not download to my iPad. I’ve sent feedback to BT.
Not good. Very frustrating for loyal customers. What’s happening?What’s the solution?

Regards

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Message 14 of 34

Re: BT Virus Protect switch from McAfee to Norton. iPad Air 3 IOS 15.2.1.

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@zappa wrote:

Hello,

BT sent me a reminder letter to “Update my security package to Norton Security”. Received today.The cutoff date is 31.3.22. It will not download to my iPad which runs on iOS 15.2Tried several times but NORTON will not download to my iPad. I’ve sent feedback to BT.
Not good. Very frustrating for loyal customers. What’s happening?What’s the solution?

Regards


Did you read all of this thread. The answer as to why it won't download is there.

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Message 15 of 34

Re: BT Virus Protect switch from McAfee to Norton. iPad Air 3 IOS 15.2.1.

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I find BT Moderator answer confusing , as a user of Norton 360 it works on IPads and IPhones so why does BT Norton Virus Protect not work on these devices ? Thank you

 

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Message 16 of 34

Re: BT Virus Protect switch from McAfee to Norton. iPad Air 3 IOS 15.2.1.

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@Mike36 wrote:

I find BT Moderator answer confusing , as a user of Norton 360 it works on IPads and IPhones so why does BT Norton Virus Protect not work on these devices ? Thank you

 


Because the version supplied by Norton to BT is not compatible with iPhones and iPads. You would need to ask Norton why this is the case. 

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Message 17 of 34

Re: BT Virus Protect switch from McAfee to Norton. iPad Air 3 IOS 15.2.1.

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What a mess, I to have had this message. Had Norton on my machines previously, slows machine down, complicated, a complete pain to get off once on. I want a simple virus protection product not all the extras such as vault… . So pleased when McAfee was option for BT. Now I’m either forced to buy McAfee to use or change to an Apple product. No doubt the bulk buying offer was too good to refuse….customer focused?????

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Message 18 of 34

Re: BT Virus Protect switch from McAfee to Norton. iPad Air 3 IOS 15.2.1.

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Being ex BT I have also been contacted by friends complaining that their PC’s wont install Norton and now in a ‘limbo’ state despite BT experts spending hours to resolve. You can’t just assume everyone has up to date hardware to facilitate a change. Now BT has joined the download club of 85% are ok the others can leave or suffer. 

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Message 19 of 34

Re: BT Virus Protect switch from McAfee to Norton. iPad Air 3 IOS 15.2.1.

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John,  Norton 360 protects mobile users and iPad users. Why does BT Norton not offer the same protection? 

Thank you

Mikr

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Message 20 of 34

Re: BT Virus Protect switch from McAfee to Norton. iPad Air 3 IOS 15.2.1.

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I worked in BT product development and sadly I have to say even though the brand name is used such as Norton and Humax (You View Box) they can be BT driven firmware/software variants which remove or add functionality and features dependant on the product marketing scope. Keeps costs down. 

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