BT Virus guard - The page cannot be displayed because an internal server error has occurred.

[gazamataz]

Hi, I have searched before posting my question but cant find an answer that works.  I have a new PC and want to load BT virus guard.

When I logon to MyBT and click on the BT Virus Protect it keeps taking me to " The page cannot be displayed because an internal server error has occurred."  I'm using chrome .

Thanks for any help you can offer.

[Christopher_G]

Hi @gazamataz 

Have you tried any other browsers? Do you get the same error message?

Chris

[gazamataz]

Same on Microsoft edge

[Christopher_G]

OK, thanks @gazamataz 

Are you using a VPN? If so, could you try with it disconnected please?

Chris

[gazamataz]

no VPN  in use sorry ,    I'm using a GMKtec PC, Windows 11 connected via Wifi 

[Christopher_G]

OK, thanks @gazamataz 

I recommend having a chat with our Customer Services team so that they can get this reported against your account and run through some troubleshooting with you.

Chris