<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
New laptop purchased. Sign in to bt account but BT Norton Virus protect won't down load. Just a repeated message: "Something went wrong - please try again later". Which I've tried a dozen times. Three easy steps they say. ?????
