<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
When you first switch on the new phone you can opt to do automatic copying all data including apps from the old phone. It says that for apps that don't get transferred contact the supplier of the app.