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OSHM
Beginner
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Message 1 of 3

BT Wi-Fi - Connection to hotspots being closed (cut) after inactivity?

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Hi,

I keep being logged off (dropped) from my connection to BT Wi-Fi hotspots.

I checked, but it is not due to a distance from source, low signal, position, etc. issue.

Even when I am receiving a very high signal with a vey good connection, I am being dropped off.

Is there an automatic "kick out" (log off) function of BT Wi-Fi that may be causing this?

For example, does BT Wi-Fi hotspots close a connection (end a session, etc) after certain minutes of inactivity?

For example, when I am reading an article on webpage, which may be a few pages and takes some minutes to finish, after my reading finishes and when I try to follow a link, navigate to anther webpage, (DESPITE I AM RECEIVING A VERY GOOD, STEADY and HIGH SIGNAL) I realise that my BT Wi-Fi connection is lost, closed, cut, etc. and I need to login again.

This is very frutrating.

Is there an option to keep connection to BT Wi-Fi hotspots alive?

Thank you for your help.

Hakan

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT Wi-Fi - Connection to hotspots being closed (cut) after inactivity?

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You will be automatically logged out after 15 minutes of inactivity. If I remember correctly you will also need to log on again every two hours.

How do I use BT Wi-fi, find hotspots and get online? | BT Help

There is no option to keep you logged on after 15 mins of inactivity.  

OSHM
Beginner
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Message 3 of 3

Re: BT Wi-Fi - Connection to hotspots being closed (cut) after inactivity?

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@gg30340 Thanks a lot. That made everything much clearer now. 🙏
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