BT cloud - cannot download subfolders

[paulmarkj]

In BT cloud webpage, I select a folder of photos and click download.

The downloaded zip files contains ONLY the photos and not any subfolders that also contain photos. For example, when the dirs are:

 c:\myphotos\      contains 12 photos and 3 folders

c:\myphotos\oldphotos\     contains 24 photos

c:\myphotos\newphotos\     contains 56 photos

c:\myphotos\familyphotos\     contains 542 photos

It all uploads and all the photos and folders exist on BT Cloud.

When I download from BT Cloud, only 12 photos in the top level folder download, the other folders are empty.

How can I download ALL the photos and folders?

[pddco]

Have you tried using the  Desktop app on a Windows PC and clicking on Download button?

If you do that you should find that you can select either the root drive or navigate through the folder tree to where you want to download. 

Personally I’ve simply downloaded the C drive and all the folders and structure are intact. It was some 228 GB and took around 9 hrs with a 68Mbps download. 

[PeterJM123]

Not working for me, downloading at anything but the lowest level only returns the files at the selected folder level, not ones lower down the hierarchy. 2 calls to BT have not resolved this, as far as I can tell it is a 'feature' not a 'bug'. Absolute nightmare task given the quantity of stuff I have in large hierarchical file structures.