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Message 1 of 4

BT cloud not opening photos

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Using android phone Pixel 6, I want to finish downloading years of photos from BT cloud before it closes. This was working fine last week. Now I just get greyed out mountain symbols in my photos file. Can anyone help. Thank you

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Message 2 of 4

Re: BT cloud not opening photos

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Hi @Ma22 

Welcome to the community.

Are you using the latest version of the BT Cloud app? Could you try deleting and redownloading it please?

Chris

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Message 3 of 4

Re: BT cloud not opening photos

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Thank you. That worked 

 

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Message 4 of 4

Re: BT cloud not opening photos

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Good stuff, @Ma22 

Thanks for coming back to let us know. 🙂

Chris

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