BT cloud not opening photos

[Ma22]

Using android phone Pixel 6, I want to finish downloading years of photos from BT cloud before it closes. This was working fine last week. Now I just get greyed out mountain symbols in my photos file. Can anyone help. Thank you

[Christopher_G · Accepted solution]

Hi @Ma22 

Welcome to the community.

Are you using the latest version of the BT Cloud app? Could you try deleting and redownloading it please?

Chris

[Ma22]

Thank you. That worked 

[Christopher_G]

Good stuff, @Ma22 

Thanks for coming back to let us know. 🙂

Chris