Bt app

[Juliec123]

I cannot get into my bt app on android. I have changed the password a few times. It comes up 'sorry. Something went wrong. Please close the app and try again later.

Any advice would be appreciated. 

[NeilO]

Hi, @Juliec123 I'm sorry you're getting an error when trying to log in to the app. Do the same BT ID login details work on the MyBT website?

Thanks

Neil

[Juliec123]

Hi Neil 

Again an error message comes up

[NeilO]

@Juliec123 Thanks for trying that, it sounds like there could be a fault with your BT ID credentials. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

[Juliec123 · Accepted solution]

Thanks Neil.  Much appreciated