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TomDurnell
Beginner
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Message 1 of 2

Can't login into Norton via BT account despite being able to up until now

Hi. I've used Norton Security and Norton Password Manager via my BT account for a while, but today it's started giving me a server error (see image) when trying to login to Norton using my BT account.

I can login to My BT account on bt.com just fine, but I've noticed in my BT account 'BT Web Protect' and 'Norton Password Manager' is showing as not being activated (despite I've been using the services already), and when I click on 'activate', it gives me a generic error message telling me to 'try again later'. I am the Account Holder so that's not the issue.

Can someone help please?

TomDurnell_0-1659974687170.png

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TomDurnell
Beginner
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Message 2 of 2

Re: Can't login into Norton via BT account despite being able to up until now

This issue corrected itself.

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