Can’t use BT app

[Steffie174]

Since the app updated each time I try log in this is what I get I’m now struggling to get on the website to pay my bill 

[gg30340]

Try uninstalling it and reinstalling it.

You can also logon to your MyBT without using the app by using a web browser if you need to pay your bill.

[Steffie174]

I have tried to do this but it’s not bring up my bill

[sausagenmash]

Feel your pain

Yet again I can't access my bt

Also can't access EE or bt WiFi hotspots

Get the emails every 3 months to view my bill, never can see it

I've not changed anything my end

Just ridiculous

[Rach_H · Accepted solution]

Hi @Steffie174,

Welcome to the Community!

Given the problems you're having, and how long this has been happening, I'd recommend reaching out to our team, and they will be able to take a look into this for you.

Rach