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BONZO21
Beginner

on ‎22-10-2024 20h43

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Message 1 of 2

Downloading large files from bt cloud to portable hard drive

How can I stop Bt cloud coming up with 'session expired' when downloading large files to my portable hard drive? 

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Michael_D
Moderator
Moderator

on ‎23-10-2024 10h22

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Message 2 of 2

Re: Downloading large files from bt cloud to portable hard drive

Hi @BONZO21.

Welcome to the community.

I know that would be frustrating when you want to make sure that the information is downloaded before the end of the month.

Can you try to delete the BT Cloud desktop app and install it again to make sure it is on the latest version, then try again to see if the same thing happens?

Michael

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