Downloading large files from bt cloud to portable hard drive

[BONZO21]

How can I stop Bt cloud coming up with 'session expired' when downloading large files to my portable hard drive? 

[Michael_D]

Hi @BONZO21.

Welcome to the community.

I know that would be frustrating when you want to make sure that the information is downloaded before the end of the month.

Can you try to delete the BT Cloud desktop app and install it again to make sure it is on the latest version, then try again to see if the same thing happens?

Michael

[BONZO21]

Having same problem.. Only managed to save 4% of my 1000gb storage using 4 bt customer help persons in last 3 weeks. Their cloud is corrupt.

[BONZO21]

Have done that twice with Bt help. Had to get into cloud via Web. They gave me a production download file to download so that I can save direct to my new portable 2TB hard drive. Downloading a 44gb file from cloud it stopped downloading at 18. 2gb then showed 'session expired'. Rrlogged in again and tred downloading the same 44gb file hoping it would transfer the rest. It only transferred 18.2 GB again and it was exactly the same file as transferred before ie it did not append!

[Ali_A]

@BONZO21 

Can I just check, are you using the desktop App to download this or the web browser? 

I see you mentioned the desktop app, but you're now using the web and a zipped file to download? 

Are you able to provide me a screenshot of the package download, and if you have it saves a screenshot of the error? 

Ali