Hi,
I have just had full fibre installed and can't get on to sort out my free 12 months xbox also, can you help please ?
Hi @Colin147
Welcome to the BT Community and thank you for your post! I have moved your post on to your own thread as the conversation you posted on has already been marked as solved.
I am sorry for the problems you're having redeeming your 12 month Xbox Game Pass offer. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie