My 12 month game pass through BT expired last month and I went to redeem a code on Microsoft today for the PC game pass however, it is blocked as BT have control of the account. I have tried to go through live chat but that was not a great experience! Does anyone know how to get BT to release the account so I can manage it through Microsoft again?
Hi @AdamL79, I'm sorry that your account has not reverted back to Microsoft's control.
I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this raised so the account is released back to them.
Cheers
John