My BT App asks me to update my profile and then will not open

[Mr-Muddy-Paws]

That would appear to be a stock reply from BT: known problem, not fixed.

[gg30340]

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@Mr-Muddy-Pawswrote:
That would appear to be a stock reply from BT: known problem, not fixed.

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I take it you never read the OP's last post!

[Mr-Muddy-Paws]

I did. He wasn't informed by BT that it had been fixed.