My BT access

[GG1964]

I've just tried to log into my My BT portal, and have received the following message: 

We need you to update your username

To keep you secure, we're asking everyone to update their username to an email address.

• Choose the contact email you'd like to use for your username

For clarity, I have never used my email address to log into My BT and have used a different username for years. When I try to comply with the new instruction, I do as asked and enter my BT Internet email address, and in response get a message saying that an authentication code will be sent to my email address, which it has. However, upon entering the secure code I then get a message telling me that this email address is currently not available to use for the My BT account?

I've tried a couple of times now with the same result.

I've searched this forum for this exact issue but couldn't see anything. Anyone had the same issue? (or found a solution?) 

[WSH]

I don't know whether it will have a bearing on your problem, but I have never used the original BT email address I set up.

For the last ten years+, I've used a Hotmail address to log on, so I know that works.  I'd try registering whatever address you usually use if I were you.  It does not need to be a BT address.

[GG1964]

Thank you for your reply. As it's a BT service, I was attempting to use my BT Internet address as this is the one I use daily. I'm aware I could use another email address but was trying to avoid that as it seems unnecessary. 

[WSH]

Well, in my case I was already using the Hotmail address.  In fact, I only set up a BT one because some services were initially being a bit funny about the Hotmail.  Everything works fine these days though, so I don't use the BT address.

Sorry, I couldn't help.