My BT app - Billing PDF download repeatedly fails

[RAB1]

Hello,

I'm using latest version of the app and have uninstalled and reinstalled from Playstore. 

But still domestic account Pdf bill download link within Bills menu repeatedly fails, for various dated bills.  Despite several attempts over last 2 weeks. Message appears that download is starting, but then second fail message appears.

This process used to work fine in the past.  (Same bill download from main BT website today works fine).

Please explain?  Thanks in advance.

RAB

[imjolly]

I just tried going to MYBT then bills and download latest bill on my Samsung mobile. download worked ok and was able to find using samsung file manager and opened without a problem.  maybe a setting in your phone has changed

[RAB1]

Thanks for the feedback.  Good to know it works elsewhere, but can't see why it wouldn't work for me then. Other app downloads fine on this device and I've not intentionally changed any settings recently - I thought reinstalling app might address that kind of thing; cleared data cache too. 

Would be good if someone could suggest what else to check!  Cheers

[JRT23]

If you are using latest App version on iPad or iPhone, please have a look at the recent thread - MyBT Where is the bill?  If you are using Android, the this is looking more and more like a broken App issue which re-installing will not fix. 

[RAB1]

Hi, Thanks.  Android here - so looks like I'm fault-finding for BT. I started by emailing developer support, but the auto-reply said post here!!

[licquorice]

As posted on @JRT23  's thread, no problem here with Android on Pixel10.

[imjolly]

@RAB1 @JRT23 

as I have previously posted I used MYBT app and accessed billing and downloaded without a problem so app appears ok

[gg30340]

Likewise I have no problem with downloading and accessing the bill on Samsung phone and Samsung tablet.

[RAB1]

Thanks,

But as I wrote at the start My device downloads everything else from everywhere problem free. Also in the past from BTapp without problem. I've not changed any settings so why now repeated fails.

Out of interest I 've just tried again and the result is unchanged - fail error message. 

 I just want BT to tell me how to check & fix it - do they reply here? I  don't want to waste my and others' time!

[gg30340]

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.