My BT app - Billing PDF download repeatedly fails

[JRT23]

@RAB1 

I really feel your frustration with this App. I have tried reaching out to the developers via the App Store.  The contact “App Support” doesn’t work!  You get a “Server not found” error!  The only other route is for rating the App. I left a poor rating and comments about the App’s failings but I don’t believe it will get where it needs to be.  I guess we’re stuck until the next App update, may not change anything!  However, I believe the website utility is better behaved. Have you tried it?

[Ryanm353]

I'm having the same issue too on Android . It says the bill has been downloaded but for the life of me I can't find it. It's not in the downloads folder and I've searched through and through and can't find it

[JRT23]

I normally use IOS on my phone, so don’t have experience of Android. However, it does make sense that if there is a bug in the code it will come to light sooner or later, which seems to be happening here. My suggestion would be to log in to MyBT via the website, BT.COM. You will find Bills and Usage and your current bill there. Go down the page and you should find Downoad my Bill as PDF. On IOS, I get a Save icon at the top of the page which opens a Folder window and I can put the download somewhere I can find it later!  Sorry if this is a bit long-winded, it’s easy to do.  Especially don’t use the “Download Bill” in the middle of the circle, otherwise you won’t find where it’s gone.

Hope this helps,