My BT app speed test

[DLT66]

I have the my BT app latest version on both my iPhone 15 and an iPad, there was a major update on the app a few weeks back and now when I run the in app speed test it never seems to complete the test (usually gets to about 22% complete) the results always show I’m getting well below my guaranteed stay fast speed. I reported a fault to BT and the advisor says I’m reaching well over my guaranteed speed. Anyone else experiencing this issue? 

[Kimberlin]

Have you tried a different speed test provider?

https://fast.com/

Also, is your iPhone running the very latest iOS?

Bearing in mind you are testing over WiFi, how close to the router are you when you carry out the test?

If you have a laptop or desktop PC, the only reliable speed test, will usually be via a connected ethernet cable.

What broadband speed are you actually paying for and what is your average speed when you conduct your own speed tests?

[DLT66]

Thanks for the reply, 

none of the speed test providers showed the speed I should be reaching but I know they test differently . I had no problems with the app before it updated. My IOS is all up to date. BT said I’m getting the correct speeds. The issue seems to be the app, was just wondering if anyone else had the same issue. I’m paying for 900mb with minimum guaranteed speed of 700 

[Kimberlin]

You still haven't stated exactly what speeds you are being recorded at on the App?

Are there any speed testing apps you've used that are showing anywhere near the 900mbps you are supposed to be getting?

[Kodikid]

I give up on the BT speed test a long time ago due to to it's unreliability. 

As the Kimbo said the Netflix owned Fast.com is just as good and more reliable 

[DLT66]

Just ran the speed test on the app again and it recorded download 552 and upload 41, this morning it was 352 and 110 so I’m confident it’s the app. The link you posted recorded 440. 

[Kimberlin]

So the next obvious thing to do is if possible, grab a laptop or PC and connect it directly to the router via Ethernet cable. Run the speed test and if you’re getting the 900mbps or thereabouts, you haven’t got a complaint that BT would uphold because it would come down purely to your WiFi connection as being the problem.

[DLT66]

I don’t have a laptop or similar, I’ve already spoken to BT who say I’m reaching my correct speed, my post was to enquire if anyone else thought the app speed test was wrong, it never completes to 100% as it used to before the update, I’ll probably stop using it, thanks for the replies 

[Kimberlin]

My guess is, the speeds logged by the App are not wrong, they are recording the WiFi speed that your iPhone is receiving.

As I type this, I’ve just run a speed test through Fast.com and it’s recording 450mbps to my iPhone and I’m sat 8 feet away from the router. My laptop connected to Ethernet, is recording 510mbps (I’m on 500mbps FTTP).

[Kimberlin]

@DLT66  Another thing you could try, on your iPhone, go into settings and click on WiFi. Select the WiFi that you’re using and scroll down to forget this network and toggle off. Next, toggle off WiFi and turn it back on. This will clear any cache. Rejoin your network by putting back in your password and then run the speed test again. I just did this myself and sitting in the same spot with my iPhone, the speed App is showing 500mbps. It might work for you, it might not.