My BT app speed test

[gg30340]

The BT App tests the speeds to your BT hub. It does not test the Wifi speed or Ethernet connection speeds to your devices after the hub.

Because it tests the line speed to the hub this is what BT use to check if their "Stay Fast Guarantee", which is the speed to the hub is being met.

I have just used the BT App speed test and it appears to be working correctly and shows the speeds I would expect for my Fibre package.

I also checked on Fast.com and it shows a slower Wifi speed test which I would expect. It shows slightly slower on an Ethernet connected device but is well within what I would have expected.

If you are not getting the speeds you would expect from your package when using the BT app and the test frequently stalls I would suggest that first you restart your devices if you have not already done that since the BT app update.

If you have done that you should uninstall it and restart your device then reinstall it and run the test.

If it is still not showing the correct speeds it could be that the FTTP contention which is 30 users on the same line could be affecting the shown speeds. Try it either early morning or late at night when there are less users on line to see what it states then albeit I would not expect such differences as those that you have seen.

[DLT66]

I bought a iPhone to Ethernet cable and plugged in it to the router, on the Netflix speed test I got 1.1gb ( paying for 900mb) so it’s clear the WiFi connection is pulling it down, I know not to expect the same speed wirelessly. I’ll look into it further as I seem to remember you can switch WiFi channels via hub manager 

[gg30340]

The hub manager lets you turn off "Smart Wireless" on 2.4Ghz allowing you to select one of the following channels 1. 6 and 11 which are the only channels that do not overlap. Use a wireless analyser to establish the least congested and choose that one.

It is your device, not the hub that decides whether to use 2.4Ghz or the 5Ghz. You can however turn off the 2.4Ghz which would force your device to use 5Ghz but be aware that 5Ghz does not have the range that 2.4Ghz has so you may find that you lose the signal depending on your house layout and construction. 

[MZone]

Since they updated the MyBT app a few weeks back you only get the speed test results showing direct from the hub. Previously you used to get the hub speeds and a separate one for the device you were doing the speed test on. Probably had too many people complaining about the WiFi speed even though the hub speeds were over the guarantee.

[pddco]

Many people seem easily persuaded to give BT more money for a faster (download)  service they’ll probably never benefit from. 100Mbps or even 50Mbps is ample for most users. Now if a higher or even symmetrical upload was offered, that may be useful. Certainly if one is uploading to cloud based services 100s of MBytes of videos and photos or whatever.. 

[Kodikid]

Don't think BT persuade anyone 

Packages are clearly priced 

Some people like having the latest/fastest/best.

It's all down to personal choice