Earlier his year BT started asking me to confirm my account by sending a code to an email address which I was using when I first signed up to BT in 2012. It was a toucansurf email address, remember them. I have not been able to access it for years. I had previously tried several times to change that email to my main one but while I could delete the old address and add the new one, the SAVE box was always greyed out and it was never saved. Contacting BT they tried to change it also it but found the same problem.
BT sent me an email redently to my main address which I can acess, advising my contract was up for renewal and a link. Even from the link I still get the response that I am not the account holder.
I have spoken with or messaged 5 different BT staff to try and resolve this. All have been very polite and tried there best but could not get me access to MY BT, but did try to get me to take a new contract. Some of the replies were obvious A1 responses. At one stage I was sent a reply that should have gone to another customer they were also dealing with.
We've lost BT Cloud I can't download the the new cyber threat protection as I can't get on My BT. 10% price increase every year. It is not good enough.
