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Message 1 of 3

My bt app something went wrong

Trying to access my btapp - keep getting error message of 'Something went wrong' I can log into the account on the website no problem- my wife is able to access mybt app on her phone no problem... I have Samsung S23

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Message 2 of 3

Re: My bt app something went wrong

Have you tried uninstalling and re-installing the app?

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Message 3 of 3

Re: My bt app something went wrong

Hi,

 

Yes  thanks- I've tried install uninstall multiple times. Strangely, I could still access the app on my old phone until yesterday when it required an update. After this, it took me to the log in screen again and I got the same error message. I've never been successful in logging in on my new phone. The password is definitely correct as it throws up incorrect password if I type something different in... really frustrating!

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