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Message 1 of 4

Another Xbox Pass Account Issue

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I got the 12 month pass offer that I redeemed.

Managing my subscription passed to BT/EE

I set to not renew.

BT add on product has expired 10 days ago, it's not on my BT account page, I only have the option to add it again.

My Microsoft account still says managed by BT and I can't manage it there, I can't manage it in BT.

Microsoft advise account is fine but I still can't manage it.

What do I need to do to get control of my account back from BT?

 

mINpPUD

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Message 2 of 4

Re: Another Xbox Pass Account Issue

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Hi @ae2rigc and welcome to our community.

Thanks for posting. Sorry you're having problems managing the game pass. I can help. I'll need a few details so check your inbox and drop me over a reply.

Cheers

David

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Message 3 of 4

Re: Another Xbox Pass Account Issue

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Hi @ae2rigc ,

I've just had confirmation that the Xbox guys have sorted this out for you. Post back if you have any other problems and we'll be happy to help.

Cheers

David

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Message 4 of 4

Re: Another Xbox Pass Account Issue

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Thanks for the assistance from you and the resolving team, all good now.