Seems to be working now so thanks.
I must say I have been disappointed with this product. ever since bt swapped from true key I have had problems with logging in and I find it less flexible and intuitive than true key. Please BT get your act together.
Have to say I hated True Key had nothing but problems with it, it made Facebook laggy and there wasn't a version that worked with Edge on Android glad to see the back of it. Norton has been fine for me so far apart from the server error yesterday hopefully it's a one off issue.