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Message 1 of 4

Norton Security on Mac live update not working

Hi,

I installed Norton Security on my new Macbook, but the Live Update doesn't seem to work properly, showing cannot connect.

Does anyone else has the same problem? Any setting needs to be done on the Macbook?

Thank you very much in advance!

Andy

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Message 2 of 4

Re: Norton Security on Mac live update not working

Yes, I'm having the same problem.  I tried the Norton website for instructions on how to set automatic updates but it doesn't match the BT version of Norton that we have on our MacBooks.  This is from Norton support pages:

"MAKE SURE THAT NORTON AUTOMATIC LIVEUPDATE IS TURNED ON

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product main window, click Settings.

  3. In the Settings window, click Antivirus.

  4. In the Antivirus settings window, click the Updates tab.

  5. In the Automatic LiveUpdate row, move the switch to On.

  6. Click Apply.

  7. In the Settings window, click Close."

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Message 3 of 4

Re: Norton Security on Mac live update not working

I can't even open settings, the application won't even open at all 😞
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Message 4 of 4

Re: Norton Security on Mac live update not working

Did another update, to Montrey 12.6, and now Norton is working again 🙂