Norton won't download

[JPC4]

I'm using windows 11 and the Norton won't download.  I have uninstalled McAfee

[JohnC2]

Hi @JPC4, welcome to the forum and thanks for your post.

Sorry that you're having a problem installing Norton. 
Have you Norton installed ok on any other devices?
Do you get any error message when trying to install it?

Cheers

John

[Dh40]

This is was i get when trying to download norton on my notebook

[NeilO]

Hi @Dh40 

If you keep getting a server error when signing into the BT Virus Protect app you’ll need to go to My BT > Your Security and click Switch to Norton first.

• Go to My BT > Your Security
• Find the BT Virus Protect tile and click Switch to Norton (or if you are using BT Virus Protect for the first time, select Activate)
• Now open the BT Virus Protect app you downloaded and log in using your My BT username and password.

If you still keep getting server errors, you may not be signing in as the Account Holder.  Make sure you sign in using the primary BT ID.

Thanks

Neil

[JPC4 · Accepted solution]

Thanks for the reply.  I had downloaded it okay on another device.  I have spoken to BT technical and they ran through a few things, we’re not sure what it was but after deleting a few things and updating windows 11 it’s now working.