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Message 1 of 3

Problem Downloading Norton

I cannot download Norton to a new device - Surface Laptop 7 with Windows 11.  I get as far as the Norton installation screen but then get an error message -  "A problem has occurred that needs your attention:   This process is unable to continue due to a system service that may not be installed or cannot be started.  Please repair your installation of Windows before continuing."   There is also a link to    "Go to Technical Support Web Site".

I have followed all the suggestions to fix the problem but I still get the same error message.  I have been 'chatting' with 3 different agents at Norton and was eventually told the Norton software cannot be downloaded because it is not compatible with the ARM-based processor on my laptop and there is nothing they can do about it.

Could anyone advise please is there is any way I can get this resolved.

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Message 2 of 3

Re: Problem Downloading Norton

Hi @BrianB2 

Welcome to the community.

It sounds like it could be down to a compatibility issue, from what Norton have advised you. I'm not aware of any workarounds for this.

Chris

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Message 3 of 3

Re: Problem Downloading Norton

Ok. Thank you.
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