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Message 1 of 4

Re: BT wifi opt in - stuck in death loop!!!

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Hi all. I'm stuck in the same issue: the info online tells me I no longer need to opt in to anything but when I try to log in to the BT WiFi app it tells me I need to go to BT.com and opt in...

It may be relevant that on the My BT app, my products are shown (broadband, landline, and BT WiFi) but logging in to MyBT via a browser it doesn't show any products...

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Message 2 of 4

Re: BT wifi opt in - stuck in death loop!!!

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@CC521 I'll send you a private message so you can get in touch, it sounds like something is amiss with your MyBT account. 

Thanks

Neil

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Message 3 of 4

Re: BT wifi opt in - stuck in death loop!!!

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Thanks @NeilO - all sorted: issue was with my account in the background and BT got it sorted quickly!

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Message 4 of 4

Re: BT wifi opt in - stuck in death loop!!!

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@CC521 That's great, I'm glad the web chat team got you sorted.

Neil

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