<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Sorry you're having problems claiming the Xbox game pass. Can you view your bills etc on your MyBT? Have the orders all closed and the first bill been paid?