Websites blocked with following You don't have permission to access "http://www.argos.co.uk

[Ewan1]

Have you got windows 11 installed with insider updates switched on?

If so you need to turn off the Microsoft VPN in settings.

Once you do this you will see websites as normal again

[Andrewbno1]

Nope, this problem is showing for me on 2 Android phones, a chromebook and a Win10 laptop.

[robh66]

Have you checked that maybe you have a firewall switched on somewhere, and if you have either turning it off or adding websites that you know are safe, to the firewall to allow access. 

[Andrewbno1]

I'd not tried that, but just turned it off and still getting blocked. It's odd as i can get full access via the Google vpn, it has to be a ISP issue, there seems to have been a sudden surge in users having this issue here and in the US, so could there have been a security patch applied that could have affected traffic and routing?

[Gill7]

I think it's a public IP address problem. I think the fixes BT have done for us, have forced a new public IP and so we get access for a few days. What I don't know is why we get blocked and why the IP doesn't show on a blocked list anywhere.

Just a theory I'm certainly no expert.

[Keith_Beddoe]

@Gill7 

I think any restrictions applied to your connection, whether its parental controls, or something else, are linked to your account profile, which is associated with the public IP address.

If the data held against your account, is somehow linked to a network profile with has been setup to block shopping and other sites, or is corrupt, then a change of IP address may temporarily fix the problem, until your network profile is updated with the new IP address, and the restrictions are re-applied.

I think this is a data integrity issue, which may only be corrected by a total rebuild of your account, as simply changing your pubic IP address, is only going to work for a while.

[Andrewbno1]

Hi Keith, 

How do we ask for that to be done? Are you an engineer or able to initiate it? 

[Keith_Beddoe]

I am just a customer, so I cannot help with this. You might like to suggest to whoever is dealing with your case in BT, that is may be a data integrity issue.

[Gill7]

Here is an update.

BT have escalated this to there 3rd line support.  They believe that there is some issue with the parental controls being active even though they are turned off.  As of today we can't view about half of the internet.  Or at least the half that is handled by the CDN (Content Delivery Network) supplied by EdgeSuite (Akamai).

Fingers crossed for next week.

[Andrewbno1]

We had an engineer out on Friday, they reset everything and has their office in another country dial through to check the optical line - surprise surprise- no issue.

It was heading towards an account "cancel and reissue" - basically scrapping our whole account and setting up a new one, then someone dialled on, blamed our BT Whole Home network discs. All were disconnected,  another refresh from their end end and it has seemed to work... so far.... I've plugged the discs back in and so far so good. But after a new router everything worked for 2 days, so I'm waiting to see what happens.