Unable to Access BT Cloud - Error code MBB3-04

[CRex]

Operating System: Windows 10

Browser: Mozilla Firefox

Hello. For some reason I am unable to access my BT Cloud account - every attempt to access the website, https://btcloud.bt.com/web, results in an error that says "Sorry there was a problem. Please Try Again Later. Error code MBB3-04.

Now, I am aware that BT Cloud is going read-only this month, as the service is no longer being offered, but this issue has been happening since last month at least. Thankfully I backed everything up from it long before the announcement, but I would like to access it just in case there is anything I have missed. Can someone please help? Thanks.

[Leanne_T]

Hi @CRex 

Thanks for coming back to the BT Community. 

Do you get the same error if you try a different browser? 

Have you tried clearing cookies and cache and trying the link again? 

Thanks 🙂

Leanne. 

[CRex · Accepted solution]

Hi, thanks for getting back to me. I spoke to someone on BT Support and they were able to resolve the problem for me. 🙂

[Leanne_T]

Thanks for letting me know @CRex 

Glad to hear this has been resolved for you. 

Have a lovely weekend 🙂

Leanne.