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Unable to add xbox game pass on my sons pc

Hi, he is logged into his MS account on his PC (the machine he intends to use game pass on), I logged into the BT website & tried to add Game Pass to the account, but after clicking accept & proceed I'm met with an unable to complete error message (I don't recall the exact wording).

Am I doing this the wrong way or is this something else?

The account has been active for a long time it's not a new install.

 

Regards

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