Xbox Game Pass error

[khatab]

Hi, I took out BT Broadband in September and I’ve been trying to get Game Pass (12 months) added as per my sign up offer but each time I get the following error message: ‘We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.’  

it’s quite frustrating because I’m not getting the service I paid for, how can I get this sorted as ringing hasn’t done anything?

[Michael_D]

Hi @khatab 

Welcome to the community.

When was the last time that you spoke with our team over the phone to try to get the Xbox Game Pass set up?

Michael

[khatab]

@Michael_D It was about a month ago, how do I go about getting this sorted please?

[Peter_W]

Thanks for confirming that @khatab.

When you last spoke with them, how were things left? 
Did they mention anything being raised for investigation at our end?

Peter

[khatab]

@Peter_W When you ring the number provided on the error message it takes you to the BT Broadband fault line which isn’t the issue. My broadband is working fine. I believe the issue (looking around other posts on this forum) is I was supposed to receive a web form or something to activate Xbox Game Pass but it looks like that was never sent. If you’re able to do this manually that would be a huge help.

[Peter_W]

Hey again @khatab, we don't have access to accounts via this forum, but if you've not been able to get this activated our customer care team should be able to raise this web form from our end. 

You can find all the details for how to reach them on the link above 😊

Peter

[khatab]

The ‘message now’ option appears but whenever I click it I can’t access live chat for whatever reason.

[Leanne_T]

Hi @khatab 

Thanks for coming back to the community. 

If you could give us a call on 0330 1234 150, the team will get the Game Pass looked into for you and raise the web form to help get this set up. 

Thanks 🙂

Leanne.