Xbox game pass error

[RyanLNorton12]

Trying to activate 6 month Xbox game pass but I am given an error message “unable to process your request, please try again”

[DanielS]

Hi @RyanLNorton12,

You currently won't be able to claim this online. Have you called in yet? If you do, they'll raise a case to our Xbox team who should help in about 5 working days.

Thank you

DanielS

[RyanLNorton12]

Hi @DanielS 

thanks for your reply,

I have tried calling in on the 0330 number but I am unsure what options to pick. 

[DanielS]

Hi @RyanLNorton12,

Thanks for getting back to me. You should choose the home and broadband and then billing. That's option 1 and option 1 again.

They should be able to fill in the form to our internal Xbox/Microsoft team if they can't claim it for you.

Any issues, come back and let me know as we can look into this for you either. However, it can take 3-5 working days before we can pick it up and then contact the Xbox team after that.

Thanks,

DanielS