Xbox Game Pass

[adz111]

Hi all,

I'm hoping someone here can help me. How are you meant to get the xbox game pass code from BT?

I've had broadband with them for 2 months now and this was meant to be included in the package.

I followed the provided steps to add this to my xbox account by logging into bt > manage products and click add xbox game pass. However the page errors and has done so for over a month without a fix.

It displays a red error at the top of the screen advising to call 0330 123 4150 press opt 1 then 2. If you call this number the wait times are in excess of 45 mins (which I'm not prepared todo).

If you try to do the online chat it says you'll be connected in "moments". 20 mins later there's still no adviser there.

This is meant to be included why isn't it just sent either via post or email with the 25 digit code on?

If anybody has managed to sort theirs please let me know how you did it. At this point if it doesn't get resolved I'm going to cancel the entire package. First impressions the customer service is poor if you can't get in touch with someone within a reasonable time frame.

[imjolly]

try contacting the billing team using 'message us' and they should be able to help https://www.bt.com/help/contact-bt/account-and-billing/broadband

[adz111]

thanks i appreciate your response with the info. however it doesn't really help me though or any of the other people on this forum.

checking the other posts on the forum there are loads of other messages with people experiencing the same issue and BT obviously don't care about this or it would have been resolved by now and the site would be working. other posts show this dating back to Feb this year. when are they planning on fixing this?

if they're aware of the issue, why would they not log peoples names and follow up themselves either by post or email?, to save us having to wait on hold for x amount of time

why as a paying customer should we have to take time out of our day to chase something that should be included?.

they have the details to forward this out, yet they're making us jump through hoops to get something that we're paying for. the entire process is a joke and i'll be making a formal complaint at this rate

[imjolly]

so have you tried the 'message us' to get billing assistance which seemed to work for others?

[adz111]

yes, please see my original message. 20 mins on the online chat and still waiting for an adviser (i gave up).

the main problem is it's impossible to talk to someone at BT about this issue. And the contact us/help section sends you round the houses rather than just putting in touch with someone.

they don't even show an email address to follow-up that way

whatever happened to customer service where you can just ring a number and talk to someone about an issue within the space of 10 mins. log it and leave it with them to resolve or even a basic help page where you can send a message and get a call-back