Xbox Ultimate Game Pass Issue - System down down for maintenance

[Katie_B]

Good morning @Jagenv and @anygreg. 

I have sent you both a private message. 

Speak soon, 

Katie

[Fanackerpan]

I'm still having the same issue and struggling with customer service. Can you help me too? 

[Katie_B]

Good morning @Fanackerpan. 

Are you aware if customer service have raised a webform for this?

Katie

[rsteer]

This is what I did to get around the long wait on hold.

Text HELP to 61998, let the diagnostics run and when prompted reply with REFRESH and when you get a message saying that everything should be ok reply with GUIDE. Took about 10 minutes to get a call back.

Not saying it will work for everyone but worked for me.

You need to actually speak to someone to get the web form raised and then it should all happen from then

[anygreg]

Thanks for your PM Katie, but the solution to not getting through to customer services isn’t “call customer services”, as this creates somewhat of a paradox. 
what we need is the ability to raise the issue without having to call as we simply can’t get through as I’m guessing everyone else that took up this offer is trying to call as you only gave them 14 days to claim it?

absolutely bonkers.

what I’ll accept instead is the cash value of the ultimate pass added in credit to my account please.

thanks

[Katie_B]

Hi @anygreg. 

We unfortunately no longer have account access here on the community, so we are unable to raise this on your account. 

Our customer care team will be able to raise a webform which will get your code to you within 7 working days. 

Have you been able to try texting HELP to 61998?

Katie

[Greebo]

Webform raised and activation code received a few days later. Code used with no problems. Many Thanks.

[Katie_B]

Thanks for coming back and letting us know @Greebo. 

Katie

[rjhare2]

Ive got the eamil to claim the gamepass but it keeps saying down for maintince

[Michael_D]

Hi @rjhare2 

Welcome to the community.

If you aren't able to claim online, please get in touch with our Account and billing guides who can raise a webform so you get the activation code within 7 working days.

Michael