Xbox Ultimate Game Pass Issue - System down down for maintenance

[Peter_W]

Good morning @Maciek79, thanks for reaching out to us about this. 

Can you please let me know a bit more about what's happening when you try to activate this?

If it's the link you received via text that isn't working, can you please give this a try in a different browser?

Peter

[Maciek79]

 

[Maciek79]

I'm trying to follow this link from BT and this message pops up 

[Peter_W]

Thanks for sharing those details @Maciek79.

If you give our Customer care team a call, they should be able to send off a web form to get this checked out further at our end. 

Peter

[Stevek1311]

I am getting exactly the same problem and message.  How come nearly a year on from the first report this is still an issue?

[Ali_A]

Hi @Stevek1311 

Have you had a chance to get in touch with our Account and Billing team for help? 
 

They will raise a webform to get the Game Pass arranged for you, and you'd then get the code within 7 working days.

Ali

[Stevek1311]

Well I hadn't but just did and it was 47 wasted minutes of my life I won't get back.  I can PM you the transcript if you like.

And during the process someone at the BT end appears to have blocked me accessing my My BT page - priceless

That a long known system problem hasn't been fixed after over 9 months and that your support people are totally unaware of it and therefore hopeless at dealing with queries reflects so so badly on the BT brand.

[Stevek1311]

Access to account now restored

[Ali_A]

Thanks for getting back to me @Stevek1311 

Did the guide confirm if they filled out a webform?

It's a straightforward process which should have only taken a couple of minutes to complete. I'm sorry if your call was a lot longer than expected. 

If the guide didn't do this, I'd recommend giving the team another call and asking them to send the standard manual activation webform for you. 

Please keep us updated with how you get on with this. 

Ali

[Stevek1311]

No

Their last relevant words on the matter (c&p from the transcript) are:

'I am reporting this matter with the dedicated team now, and they will end you a
new link within the next 24-48 hours, as this is a festive week, it can take up
to 5-7 working days maximum for the team to resolve this matter and help you
get activate the Xbox pass. Would that be okay?'

Offer is still there to PM the whole web chat to any moderator here.