If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
it has been more than 14 days, I have managed to speak to the Accounts and Billing team and they have sent off the web form so fingers crossed I should be sorted in a week or so!
i did an online chat with the Accounts and Billing team who filled in a web form for me. I received a phone call and email yesterday containing my game pass activation. All sorted!!
