Xbox pass code not received

[Casra1]

Hi

I do not think I have received a code to be able to redeem six months pass for my son’s Xbox.  Any ideas?

thanks

[imjolly]

Have you searched forum and read the numerous similar post to yours and tried the solutions

[Casra1]

Thanks.  Yes I have had a look and it seems that the solution was answered privately in most cases.

[imjolly]

Has your first bill been paid. Are you checking MYBT using pc/laptop web browser not app

[Casra1]

Yes, I have paid 2 bills so far.

[Casra1]

Sorry, yes I am on the proper page on my computer

[PaddyB]

Hi @Casra1,

Thank you for posting. I'm sorry if you haven't been able to claim the Xbox Game pass. If you send me your details, I'll be able to case this for you. I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy