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jimh22
Aspiring Contributor
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Message 1 of 3

installing the Norton AV progamme on my wife's computer

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I am the main BT account holder and gave one of my e-mail boxes to my wife.  I have changed over to the Norton protection software as advised but also now need to change my wife's account over from BT mcaffee to Norton AV protection.  I have tried to do that on her laptop by using her e-mail address and mybt id as I thought we both had the same btid but the message on hers states incorrect.  Any ideas of how to overcome this without changing my id as well (will do so if necessary)

Frustrated user thankful for plain advice on resolving this

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: installing the Norton AV progamme on my wife's computer

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The licences are linked to your BTID and email address.

jimh22
Aspiring Contributor
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Message 3 of 3

Re: installing the Norton AV progamme on my wife's computer

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Thanks for the prompt reply and end of my frustration - Norton protection now also installed on my wife's computer.
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