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Message 1 of 4

my Activate button for BT Web Protect won't turn on. The Switch off button remains.

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How do I change the Switch Off button and make it Activate instead. Whatever I do the Switch off button remains

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Message 2 of 4

Re: my Activate button for BT Web Protect won't turn on. The Switch off button remains.

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Hi @yvette2,

Welcome to the community and thank you for posting.

I'm sorry you're having issues activating your Web Protect. We can certainly have a look at this for you.

Can you please reply to my PM with the requested details and we'll be happy to look into this further for you. 

Thanks and take care

MandyF

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Message 3 of 4

Re: my Activate button for BT Web Protect won't turn on. The Switch off button remains.

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As far as I am aware BT Web Protect is now actively being turned on by default by BT.

If you don't want it you need to opt out rather than opt in as was done previously.

If I am correct it would show the activated button greyed out.

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Message 4 of 4

Re: my Activate button for BT Web Protect won't turn on. The Switch off button remains.

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No more help needed thank you... BT seem to have fixed it.