norton virus protection server error

[bobone]

i am trying to get norton virus protection , in the virus protection box it says manage ,when i click on this button it takes me to a new page which says server error , which is the same for norton password I have been on to bt help desk for over a week and they dont kknow , does anyone have a solution please, i have cleared my caches , i have followed their instructions but am no farther forward , thanks 

[DanielS]

Hi @bobone,

I am sorry to see that this still isn't fixed for you.

I'm going to send you a private message so you can reply back to my team here at BT.

It will take us 3-5 working days before we can get back to you but we will pick this up and own it for you after we get your reply.

Thank you
DanielS