parental controls stuck on

[sathyanarayanan]

turned on parental controls, everything was super slow so i decided to turn it off but the dialog box for activation is still showing activate. cannot turn off safe browsing as well please help

[Peter_W]

Good morning @sathyanarayanan, welcome back to the BT Community!

If you haven't already, can you please try connecting to the browser version of My BT from a different device or browser, whilst still connected to your network?

If this still isn't working, I'd recommend reaching out to our technical team, and we can take a closer look into things from there.

Peter

[sathyanarayanan]

i've tried it from different devices and it's still stuck on

[sathyanarayanan]

also the message us button doesnt work

[Peter_W · Accepted solution]

Thanks for giving that a try, @sathyanarayanan 

What's happening when you try and use the messaging option, this will initially connect you with a virtual assistant, but this should help route you to a member of our team once we've done some checks.

If this isn't working, it's also possible to give them a call on 150 from a BT phone, or 0330 1234 150 from another provider.

Peter