0 Channels Available

[hkymre]

Overnight I've lost every single channel!

TV Guide shows an error YVM305 which is no internet, but there is internet as IPlayer etc. are working fine.
Tried ethernet & wireless and 0 channels (free & subscribed)

I've spoken to BT this morning and everything has been rebooted, but no joy & I have an engineer coming out later in the week.

Does anyone have any suggestions of other things to try?

[Midnight_Voice]

@hkymre 

https://support.youview.com/youview-box/error-messages/yvm305/

YVM305 is ‘No TV Channels’, not no internet. Has your TV aerial fallen down?

I suppose it might apply to ‘No IP TV Channels’ if you have a Pro box and are running it with no TV aerial, and the IP channels aren’t coming through for some reason, but you haven’t said that.

Which is it?

[Bluemoon1]

Hi I had similar thing this morning. "This channel not available". I was on BBC1 I switched off the box with remote and back on. Channel then worked perfectly, I have Pro box in IPTV mode.  It's not the first time it's happened. 

[hkymre]

Sorry, it’s ipTV

[zulu17]

@hkymre  Are you able to open  the EETV player  on the box normally ?

[hkymre]

I can’t see a eetv player on the box
IPlayer, c4 apps are working fine
Recordings can’t be watched as the channel is no longer available

[Les-Gibson]

Just a guess, is your Pro box connected to your hub via mini-converters or other powerline adapters by any chance?

If so, power them both down, wait at least 1 minute and then power them both back up again

[hkymre]

No, it’s Cat5e into a netgear switch.
But it’s not working on just WiFi either

[Les-Gibson]

Have you tried running a network diagnostic (connection test) from the settings menu on the pro box

[dephead2004 · Accepted solution]

I have had a similar problem twice now caused when a software update does not complete. 

Try going to the software update in settings and forcing a check on new software. You'll probably get a message that the software is up to date. It is but it's incomplete.

I then had to do a soft reboot with no loss of recordings by the button press on the box method, NOT the on screen method.