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Brucemeister5
Recognised Expert

on ‎01-05-2026 10h12

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Message 1 of 3

Access denied to ITV channels in IP mode despite being registered.

My elderly neighbour is having this problem every time he switches on his Pro TV box. I registered him with ITV quite a while ago and when I go round to check he is still logged into ITV X. The problem seems to disappear after I go into to ITV X but I’ve told him that this should not be happening and that he hasn’t done anything wrong. 

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DarrenDev
BT TV Expert

‎01-05-2026 10h53 - edited ‎01-05-2026 10h54

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Message 2 of 3

Re: Access denied to ITV channels in IP mode despite being registered.

The first step is always going to be to try a factory reset (assuming you've already tried turning the power off and on again).

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Brucemeister5
Recognised Expert

on ‎01-05-2026 11h24

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Message 3 of 3

Re: Access denied to ITV channels in IP mode despite being registered.

Thanks. I will try that when I next see him.

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