Amazon Prime Video stopped working on Humax / Youview DTR-T2110

[choirman]

Hi, similar to 2022 post that was solved at the time (https://community.bt.com/t5/EE-TV-YouView/Amazon-Prime-not-working-on-Youview-DTRT2110/td-p/2230707) which appeared to have had a specific known issue recolved, I've now got Amazon Prime Video app on this digibox not working - does the dots then returns back to the prior screen.

Is this still supported and thus should still work or has any update from BT / Youview or most likely Amazon themselves happened to perhaps 'update' the app & thus break it on this device ?

Thanks in advance

[Hunter2660]

the DTR-T2110 is quite old now, and I think you'll find more problems opening apps in future as the box is simply not powerful enough to keep up with future updates. Honestly I would look at purchasing a Fire TV Stick in the upcoming Black Friday sales, (they're normally as cheap as chips), and it'll be faster and more responsive.

[Peter_W]

Good morning @choirman.

Welcome to the Community!

Are you finding the Prime Video app won't work full stop, or is it only certain features that won't work?

Whilst you are using an older box here this should absolutely be supported, so have you had a chance to try any troubleshooting steps?

It's always worth doing the 'reset whilst keeping your recordings' option listed here:

How do I reset my EE TV box? | BT Help

Peter

[choirman]

For clarity, app was opening, would let user pick which profile and even navigate to an item to view.
Once picked an item and pressed play/start, got a buffering symbol in middle of screen for perhaps 30 secs then Prime app would close and I'd be back at Youview Apps/Recordings menu screen

Didn't know could do a factory reset & keep those important recordings so did as per the linked instructions to get into maintenance mode and after new setup routine done to get the channels back etc have retried Amazon Prime Video app & it's now seeming to work ok : items actually play ok now again

Cheers

[Peter_W · Accepted solution]

Thanks for giving that a go, @choirman.

I'm glad to hear that's improved things, but please let us know how things go moving forwards. 

If you have any further trouble, I'd recommend reaching out to our TV technical team, and they'll be able to run some further checks for you.

Peter