Amazon Prime on New Pro Box

[DigitalDave]

At the weekend I watched a bit of Prime via the New EE Pro box on Fibre 500. The quality was  just appalling  but so was the show. Tonight I put Prime on to watch the football.  The quality  was akin to 3rd generation VHS.

I switched to the Prime  app on the LG TV. The picture  quality is excellent. 

What is happening.  Is the box faulty or have I missed a setting that will "magic" the picture quality?

EDIT

Additional info. The Prime app on the EEbox is on a relay. Is it being re-encoded? Just compared at half time and on the EE box  30 secs behind the App on the TV.

[zulu17]

Hi @DigitalDave 

Not noticed any obvious  picture  quality issues on Prime Video on Box Pro personally  although didn't  watch the football on that device this week.  

[Brucemeister5]

I watched a bit of both matches on the Pro box via Prime Video last night and found that it was absolutely fine. I have previously subscribed to Premier Sports via Prime Video and found it to be unwatchable as I believe it is restricted to 25 fps.