BT settop box isn't showing me any of the multicast channels eg Alibi/GOLD. no cinema channels either. I get above error.
I have spent the last two days talking to the chat help desk. Most of the time was spent by them getting me to turn the units on and off. I eventually found a long enough cat5 cable to connect settop box and guess what same problem. I have been 45 years in systems computing and this instance that you have to turn things on and off again just keeps the elephants at bay, Its obviosaly a subscription setting. Worse than that they raised a fault saying it was at exchange, BT cleared it but obviously haven't. The SMS message link brings up all kinds of trojen warnings, mainly because link does some kind of bounce I suspect. (Oh thats the browser fault, reset all your cookies.....) I've never seen any information on faults in myBT accoiund! Obviously it hasn't been fixed and is in the same state. So went through another hour again. Turning things on and off again! They say they've raised a fault, and say I should see it in myBT account under faults. I have never seen it. This has been a complete waste of my time as well as the chat facility of BT.
So how do I get BT to just check/reset my subscription?
How do I get to see fault tickets in myBT online account?
